Privacy Policy

Last updated: May 26, 2025
This Privacy Policy describes how Pandan Dreams ("we", "us", or "our") collects, uses, and protects your personal information when you use our website (pandandreams.studio), make a purchase, or communicate with us. By accessing or using our services, you agree to the terms in this policy. If you do not agree, please do not use the site.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or comply with new regulations. When we make changes, we’ll post the updated version here and update the "Last updated" date above.

2. What Information We Collect

We collect personal information in a few different ways:

a. Information You Give Us Directly

This includes:
☆ Your contact details (like name, email address, phone number, and shipping/billing addresses)
☆ Order and payment details (we do not store your credit card information—this is handled securely by our payment provider)
☆ Any messages or support inquiries you send us

b. Information We Collect Automatically

We use cookies and similar technologies to collect usage data such as:
☆ IP address
☆ Browser type and device information
☆How you use our website (e.g., pages viewed, time spent)
For details about Shopify’s cookies and tracking tools, visit: Shopify Cookie Policy

c. Information from Third Parties

We may receive information from:
☆ Shopify, who powers our online store
☆ Payment processors to confirm and fulfill transactions
☆ Marketing platforms (only if you’ve opted in to our communications)

3. How We Use Your Information

We use the information we collect to:
☆ Process and ship your orders
☆ Communicate with you about your purchases or support requests
☆ Improve and personalize your experience on our website
☆ Send occasional marketing emails (you can unsubscribe at any time)
☆ Protect our store from fraud or misuse
We do not sell or rent your personal data.

4. Sharing Your Information

We may share your information with:
☆ Trusted third-party service providers (e.g. Shopify, payment processors, shipping partners)
☆ Marketing and analytics partners, to help us better understand and reach our audience
☆ Legal authorities, if required by law
We do not disclose sensitive personal information without your consent.

5. Your Rights

Depending on your location, you may have rights such as:
☆ Accessing the personal information we hold about you
☆ Requesting corrections or deletions
☆ Withdrawing consent for marketing communications
☆ Restricting or objecting to how your information is used
☆ Requesting a copy of your data or transferring it to another service
You can exercise any of these rights by contacting us at pandandreams@gmail.com.

6. Cookies & Tracking

Most browsers accept cookies by default, but you can manage your preferences through your browser settings. Disabling cookies may affect how some parts of our website function.

7. Children’s Privacy

Our services are not directed at children, and we do not knowingly collect information from individuals under the age of 16. If you believe your child has provided us with personal information, please contact us so we can delete it.

8. Data Retention & Security

We take data security seriously. While no system is 100% secure, we use appropriate safeguards to protect your information. We retain your data only as long as necessary to fulfill our services or meet legal obligations.

9. International Users

If you’re visiting our site from outside Singapore, please note that your data may be processed in countries with different data protection laws. We take steps to ensure your information remains protected across borders.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please email us at pandandreams@gmail.com